Terms and conditions

Pricing Policy

Prices are in Canadian dollars. Maison Orphée reserves the right to change the prices of products offered on its site without notice. All products are exempt of taxes.

Payment method

Payment is made online with PayPal. You can pay by credit card or directly by using your PayPal account.

Incomplete orders

If you receive your order with a product missing, please contact us by phone or email. The missing product may be substituted if desired, and delivery costs will be assumed by Maison Orphée. If you do not wish to receive a replacement product or if the product you want is missing or out of stock, Maison Orphée will refund the purchase price of the product and all shipping paid for the entire order.

Policy change and cancellation of orders

If you wish to make changes to an order you've just placed, please contact customer service by phone or email (open Monday to Thursday from 8:30 to 17:00 and Friday 8:30 to 16:00) indicating your order number and any changes you wish to make.

If you wish to cancel an order, please contact customer service by phone or email with your order number. Please note that it may be impossible to change your initial order or cancel it because order processing can take place immediately upon receipt.

Maison Orphée reserves the right to change this policy at any time with immediate effect upon posting on the site, without liability to you or any other person.